FAQs

What is Snocker.Shop?

Snocker.Shop is an independent retail brand created by designers Karla and Leonhard Pfeifer from Pfeifer.Design.

When are you launching your showroom?

We are currently only selling our furniture and homewares through Snocker.Shop. We plan to open our showroom in Porto, Portugal soon but no date is fixed as yet.  

Do you ship to Europe?

We ship globally. Prices for shipping within Europe and the UK are part of our online shop and will be calculated depending on the chosen products volumetric weight and delivery zone. Please contact us directly before your purchase if you want to ship to an address outside of Europe. All prices are quoted in Euros.

What is the policy for returns and exchanges?

Unfortunately we do not offer any exchanges. For full details and guidelines on how to return an item, please refer to our Shipping & Returns.

How long does it take to receive delivery?

If the product you have ordered is in stock we will hand package it and ship it within 1 working day. We work with our local delivery partner and most items will be delivered to Europe within 4-8 working days. However for the UK and Switzerland extra time must be allowed for customs and duties administration.  For more information on our delivery times please refer to Shipping & Returns.

If your product is not in stock we will be in touch immediately to let you know how long the process will take.

Which delivery company  will you be sending my order with?

We work with our neighbour and partner Mailboxes Etc. All prices quoted include insurance within the EU and based on the product's value.

Have another question for us about our products and shopping? Please contact us directly and we will be in touch.